Our Comprehensive Refund Policy
At our company, we value your satisfaction above all. If you are not entirely satisfied with your purchase, you may request a refund within 7 days. Please ensure that the item is in its original condition. We are committed to making the returns process as simple as possible, so do not hesitate to reach out to our support team for assistance.
Refund Procedure
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.Exceptions to Policy
Certain items like personalized goods and digital downloads are not eligible for refunds. Please check our complete list of exceptions for more information.·
Lost or Stolen Packages
MangaGlint.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, MangaGlint will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.